Spare Trip Cards that are unused at the end of a trip will be recovered and placed in inventory so they may be assigned to a future trip. Below are answers to many frequently asked questions.
Question | Answer/Action Required |
|---|---|
| How long after the trip are spare cards recovered? | Spare Trip Cards are recovered 7 days after the Trip End Date. |
| Where can I find the recovered spare cards? | The cards will be un-assigned from the trip and will be placed in your default location. A location has been created for you for this purpose. The location is named [Partner Name] Default Location |
| What should I do when the Tour Leader returns the unused spare cards to me? | When the physical cards are returned to you, you should move the cards from the default location to your inventory location to keep track of the cards you physically have on hand. The cards may then be assigned to future trips as needed. |
| How long do I have to use the recovered spare cards? | The card expiration date is listed on the Trip Card Orders screen. When assigning recovered spares to a new trip, check the expiration date to ensure that the cards will be active for the duration of the trip. |
| What if the Tour Leader does not return the spare cards to me? | If you do not receive the physical cards back, the spare card lot will remain in your default location until the cards expire, at which time the cards will be deactivated. |
| What if I do not use the spare card feature? | If you do not mark cards as spares for your trips, you do not need to do anything. The default location will remain empty unless you decide to start using the spare card feature. |